Refund & Returns Policy

Introduction

At KingTechPay, we strive to ensure that you are completely satisfied with your yoga course purchases. If you are not satisfied with your order for any reason, we offer a straightforward refund and returns policy to address your concerns.

Returns

Eligibility To be eligible for a return, your yoga course must be unused and in the same condition that you received it. Returns must be initiated within 30 days of purchasing your course.

Non-Returnable Items Certain items are exempt from being returned. Non-returnable items include:

  • Gift cards
  • Downloaded or accessed online courses

Return Process

  1. Initiate a Return: Contact our customer service team at [Your Email Address] to initiate a return. Please include your order number and the reason for the return.
  2. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and further instructions on how to proceed with the return.
  3. Processing: Once we receive confirmation that the course has not been accessed or used, we will proceed with the return process.

Refunds

Eligibility Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Partial Refunds There are certain situations where only partial refunds are granted:

  • Courses with obvious signs of use
  • Any course not in its original condition or partially accessed
  • Courses returned more than 30 days after purchase

Late or Missing Refunds If you haven’t received a refund yet:

  • Check your bank account: It may take some time before your refund is officially posted.
  • Contact your credit card company: There is often some processing time before a refund is posted.
  • Contact your bank: There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at [Your Email Address].

Exchanges We only replace courses if they are defective or not as described. If you need to exchange a course for the same item, contact us at [Your Email Address] for further instructions.

Contact Us If you have any questions about our Refund & Returns Policy, please contact us at:

Email: contact@kingtechpay.com